Privacy Policy

Introduction

7q7 ("we", "our", or "us") is committed to protecting the privacy and personal information of every player who accesses our online casino and sports betting platform at 7q7.bio. This Privacy Policy sets out in clear, formal terms how we collect, use, store, share, and safeguard your personal data whenever you interact with our services.

By registering an account on 7q7 or by continuing to use any feature of our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of the platform. This policy applies to all players accessing 7q7 from Bangladesh and elsewhere.

Information We Collect

When you create an account, make a deposit or withdrawal, play games, or contact our support team, 7q7 may collect certain categories of personal information. The types of information we collect include, but are not limited to, the following:

• Identity information: full name, date of birth, gender, and nationality.
• Contact details: email address, mobile number, and residential address (city, district, Bangladesh).
• Financial data: transaction history, deposit and withdrawal records, payment method identifiers (e.g. bKash, Nagad, Rocket, Upay account references — masked for security).
• Technical data: IP address, device type, browser version, operating system, session duration, pages visited, and referring URL.
• Gameplay data: game history, bet amounts, win/loss records, bonus usage, and session activity logs.

We collect this data directly from you (via registration forms and support communications), automatically (via cookies and server logs), and occasionally from third-party verification and payment service providers. We collect only the minimum information necessary to deliver a safe, functional, and compliant service.

How We Use Your Information

7q7 uses the personal data we collect for specific, legitimate purposes directly related to the operation of our platform and the provision of our services to players based in Bangladesh. Specifically, your information is used to:

• Create, verify, and manage your 7q7 player account and authenticate your identity.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels.
• Provide customer support, resolve disputes, and respond to your enquiries via email.
• Deliver personalised promotions, bonuses, and marketing communications where you have provided consent.
• Monitor platform activity to detect fraud, money laundering, and other prohibited or illegal conduct.
• Improve the technical performance, user experience, and content of our platform through aggregated analytics.

Sharing Your Information

7q7 does not sell or rent your personal information to third parties. We may share data with carefully selected categories of recipients only where it is strictly necessary to deliver our services or to comply with legal obligations:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay) — solely to process transactions on your behalf.
• Identity verification and KYC service providers — to confirm player identity and comply with anti-fraud and anti-money-laundering requirements.
• Game technology providers and platform infrastructure partners — who process gameplay data under strict confidentiality agreements with 7q7.

We require all third parties who receive your personal data to maintain appropriate technical and organisational measures to protect it. We do not permit them to use your data for their own independent marketing or commercial purposes.

Cookies and Tracking Technologies

7q7 uses cookies and similar tracking technologies to enhance your browsing experience, maintain your login session, remember your preferences, and collect aggregated analytics about platform usage. Cookies are small text files stored on your device by your browser. We use the following types: session cookies (expire when you close your browser), persistent cookies (remain for a set period), and functional cookies (enable platform features such as language preferences and session continuity).

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the 7q7 platform, including the ability to maintain an active session or display game content correctly. By continuing to use 7q7 with cookies enabled, you consent to our use of cookies as described in this policy.

Data Retention

7q7 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, compliance, and dispute-resolution obligations. Account records, transaction histories, and KYC documentation are retained for a minimum period consistent with applicable financial record-keeping requirements.

If you close your 7q7 account, we will retain core records for the legally required period and will then securely delete or anonymise your personal data. During the retention period, your data remains protected by the same security measures described in this policy.

Your Rights

As a 7q7 player, you hold certain rights in relation to your personal data. You may exercise these rights at any time by contacting our support team at [email protected]. Your rights include:

• Right of access: you may request a copy of all personal data we hold about you.
• Right to rectification: you may ask us to correct any inaccurate or incomplete information we hold about you.
• Right to erasure: you may request deletion of your personal data subject to our legal retention obligations.
• Right to object: you may object to our use of your data for marketing purposes, and we will stop using it for those purposes upon receipt of a valid objection.
• Right to restrict processing: in certain circumstances, you may request that we limit how we use your personal data while a dispute or investigation is ongoing.

We aim to respond to all data rights requests within a reasonable timeframe. Where a request cannot be fulfilled in full, we will explain the reason in writing.

Data Security

7q7 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, access controls and role-based permissions for staff, secure server infrastructure, regular security reviews, and anonymisation of sensitive payment data.

While we take every reasonable precaution to protect your information, no digital platform can guarantee absolute security. We encourage players to use strong, unique passwords for their 7q7 accounts, to never share login credentials with anyone, and to contact us immediately at [email protected] if they suspect any unauthorised access to their account.

Third-Party Services

Our platform integrates with a number of third-party services to deliver a complete gaming experience. These include game content providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, as well as payment infrastructure providers. Each of these providers operates under its own privacy policy and data protection framework.

7q7 is not responsible for the privacy practices of external third-party providers. We encourage players to review the privacy policies of any third-party services they interact with. Links from the 7q7 platform to external websites (if any) do not imply endorsement of those sites' privacy practices.

Age Restriction and Children's Privacy

7q7 is strictly an adult platform. Our services are available exclusively to individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a person under 21 has registered an account or submitted personal data, we will promptly suspend the account, delete all associated personal data, and decline to process any related transactions. If you believe a minor has accessed 7q7, please contact us at [email protected] immediately.

Changes to This Privacy Policy

7q7 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players by email or by posting a prominent notice on the platform prior to the change becoming effective. The revised policy will carry an updated "Last Updated" date at the top of the page.

Your continued use of the 7q7 platform following the notification of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you are always aware of the most current version of our privacy practices.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7q7 handles your personal data, please contact our support team. We are committed to addressing your enquiry promptly and transparently. You can reach us at:

[email protected]